Another goodbye to Ewa Michalak » All bra adventures

Another goodbye to Ewa Michalak

I just received a brusk email from Dominik asking for my bank details so that they could refund the money that I had stored on my account.

Previously I was just making larger transfers whenever I my balance was empty, so that I didn't have to transfer every time. The system seemed to work well enough: I didn't have extra transfer fees, and the shop system seemed to support credit.

EdytaKubiak, if you want some additional specific examples of what's wrong with Dominik's communication style you can look at this letter, which has no context of an ongoing discussion: "We won't keep You money on customer account any more because we can't do anything with them." There was another sentence as well, but no information about the amount of money involved.

Here's a much less harsh way to write it: "We have recently made some changes in the policy of our online store and as a result are unable to retain the system of store credit. Your current credit is XX zloty. Please contact us within the next 10 days to arrange for a refund or to use your existing credit."

The expression "we can't do anything" is something that comes up often in his letters, and it's infuriating because it provides no detail whatsoever as to what particular aspect of the request is a problem, and because it has a harsh sound to it, as if the person who wrote it isn't at all interested in working out some alternatives. Good customer communication would include specific details (what the problem is, how much credit I have, how much the price is and what are the components of the price, etc) as well as some alternatives (for example: "We no longer have fabric available to make a custom CHP Noc. However, we are able to make a custom 34H CHP in the following designs: Milady, Toffik. We charge an additional 20 zloty for each custom order and require you to acknowledge that custom bras cannot be returned or exchanged.").

Someone should just write a few basic forms for him to use in different cases, and just have him fill in the specific details. Right now the automated emails about changing account details are so much easier to read and sound much more polite than any of Dominik's emails.

Subsequent emails informed me of the amount of credit (enough for one last bra purchase and two extenders) and the reason for the change, namely that it is causing problems with bookkeeping.

So I guess this is the end of the line for me with Ewa Michalak as well. I refuse to get a Paypal account due to the company's history of questionable business practices, and it's now the only way to pay.

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Shared on Apr 08, 2013 Flag this