ThirdLove is trying to upend the lingerie industry and their big sell is making the lingerie shopping experience more seamless and customer friendly. This is simply not true.

They sent me a bra with a strap sewn in twisted. Clearly not a bra anyone was going to wear.

Emailed them - no response. Called them - no response.

Finally got them on live chat and instead of apologising and immediately sending me a replacement, ThirdLove insisted that I spend the time dealing with USPS to send it back.

Not an issue you would have to deal with when buying bras with a traditional retailer, online or in-store.

Black colorway

Updated on Jan 18, 2017 Flag this

• Show all comments (9)
• 1

  Poor quality control AND poor customer service. Sorry you're having to deal with it :(

• 1

  wow that's pretty crappy! Did they at least refund you for the return shipping or send you a free shipping label?

• 1

  They didn't offer to return the USD 2.99 shipping.

  They did send me a free shipping label - though in the same email they threaten to charge me for the full amount of the bra if I don't scurry over to my local USPS and send it back.

  Thanks for the encouragement!

• 1

  F those guys.

• I've had a pretty decent experience with them, and plan to post my two bras up here soon. The customer service is definitely a little bit slower than they could be, but I got what I needed handled easily and at no cost to me.

  As for the bra selection - they ONLY offer my size (30E) in the 24/7 T-shirt bra which was disappointing. The bra itself is pretty comfy although the band seems a bit stretchier than some of my other ones. The cups are also a TINY bit smaller than, say, my Cleo but they are EXTREMELY comfortable and really mold to your shape after the first wear.

  Overall I'm impressed - I did buy a second one, after all ;)

• michpe I just noticed you had your issue around the same time that I had to do a return because I ordered extra sizes to try. They were slower than the first time I dealt with customer service... Maybe due to holiday fallout? LOL

  Either way that stinks that you had to deal with a crap customer service person. That's never fun :(

• 1

  I had EXACTLY the same experience just recently , and I was so looking forward to their business model. However, in reality, they are IMPOSSIBLE to get on CHAT or phone, and i was unable to get any personal reply via email. I continued to get standard email responses which forced to to return rather than exchange my bra (their app suggested a size that was not available). They are not living up to their hype one bit. Stay clear!

• 1

  I found out AFTER I ordered my first bra that this company supports and PROMOTES Planned Parenthood. DEAL BREAKER.

• 5

  Funny the mention about Planned Parenthood... That actually makes me want to but ThirdLove exclusively! Planned Parenthood was there for me when I was afraid to go to my mother about testing and it was there for my mother and her sister when they were teens in need of screenings, birth control, yeast infection testing and medicine, and more. They are affordable and easy to get into - that's something we need more of these days.

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