5
Empress Mimi - A frustrating disappointment
Y'all seen the ads for Empress Mimi? Beautiful luxury lingerie with extended sizing?
Don't bother.
If you haven't seen, here's a link - (I added UTMs so every time someone clicks this link, they'll know how unhappy I am_ https://www.empressmimi.com/?utm_source=ADisappointedCustomer&utm_medium=CrapQualityControlOnSizing&utm_campaign=TellingEveryoneYourSizingIsAJoke
ANYWAY
*Start Rant*
Since Paypal covers return shipping, I decided to take a chance. I ordered the Madame X Empress Set (fashion corset, bralette, g-string) - the pretty light blue one with butterflies.
I do NOT recommend Empress Mimi for the following reasons:
1) Lack of customer service and product knowledge. You can only reach them by email and it can take DAYS to hear back. When you do hear back, you're likely going to get vague and generic help that you already found on the website. They do not address specific concerns. It took a week of back and forth to get a sizing confirmation, and another week+ trying to address the issue (ended up giving up and returning).
2) Only positive reviews are posted to their site - this is dishonest and misleading. My 2-star review never got posted.
3) Manufacturing/labeling errors - According to their size chart, I should wear a S++ (I wear a 30F/FF). Per dorkyfaerie 's review on my previous post, and some concerns about the scalability of their size chart, I sized down to a S+ (I'd rather lingerie be a touch small than too big). The corset fit fine, but the bralette was massive. Both were sized S+.
4) QC - NOT worth $100+. The butterflies were cheap, with the rhinestones shabbily glued on. Bralette clasp was extremely difficult to open and close. Materials were not terrible, but certainly not luxury - the mesh/tulle seems very prone to snags/tears and stretching - don't expect typical bralette support. The embroidery and overall look were beautiful, so props for that.
5) While this shipped from Pennsylvania, they want the return to go back to the UK, tracked. What gives? Thank goodness for PayPal.
They suggested exchanging just the bralette, but because I couldn't get a clear answer on whether this bralette runs large and I should size down again, or if this was a labeling error and I just needed an actual S+, I'm returning the whole thing. I'm not going to risk an exchange that doesn't work out, putting the entire order outside the return window.
Pros:
It's pretty.
*End Rant*
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Previous post asking about them: https://www.bratabase.com/adventures/entry/20740/
Empress Mimi Lingerie Subscription Box London
Empress Mimi is a London based lingerie subscription box offering everything fro
https://www.empressmimi.com/?utm_source=ADisappointedCustomer&utm_medium=Crap...
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