Google Trusted Stores
Sorry about this being ever so slightly off topic, but money and legalese are not my strong suits. Barenecessities, herroom, and freshpair are all google trusted stores so I figure this is relevant. Many people complain about Herroom's customer service and it still got that badge (as well as the guarantee that comes with it, meaning that they offer $1000 protection on orders). Reading the terms and conditions on google, if you comply with the company's terms and the company doesn't, google will intervene? Am I misunderstanding something here?
This is just a heads up for anyone who's had issues with stores like this.
Trusted Stores Program Terms of Service
http://www.google.com/trustedstores/customer/tos.html#eligibility-requirment
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7 comments
I'd like to know the answer to this. I wonder what kind of leverage Google has over these vendors, though. How much of a threat is losing that Google Trusted Store label?
I know that PayPay was useful in getting HerRoom to do what is right..after trying to work things out directly to no avail, I opened a paypal dispute )which HerRoom immediately "escalated" but Paypal saw the evidence and judged in my favor.
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