2
May 26, 2015
I really want to thank the Bratabase community for advising me through an ordeal with Wellfitting. I followed the advice of a few members and posted on their Facebook wall, which finally resulted in a response after almost a month of silence. They are sending me the second bra and temporarily refunded my PayPal account. If I decide to keep the size, I can resend the money.
It turns out that there was a manufacturing change in the fabric and they were sorting that out. I honestly wish they could have kept me in the loop regarding that issue. In fact, I suggested that they tell customers about these types of issues in the future so we know what is going on! Shopping for bras from across the pond already feels so risky that we just want to feel confident with what we are buying. Finding bras can be difficult already = (
Filed under Bras ups and downs
Thanks for the update! I'm glad you got a response. It sounds like maybe they had a lot of customers affected by this one issue and don't have a robust enough system to make sure they caught and responded to all the queries. When you rely purely on human attentiveness to track and respond to hundreds of emails on the same topic there is a really high rate of error. I had a job once where we had no automated system to track that and despite our best efforts, we missed tons of queries. They should probably take care of that because it will only get tougher as their business grows (Which I'm sure they want).
Oh goooooooood! I am very glad that you finally heard from them! Its really not okay what happened though. You should have been informed that something was going on! Thats only logical rather than leaving a customer with no info and freaking out over what could possibly be happening! I still think you deserve a little discount for all your troubles though! :(