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Why I will never give Wellfitting my money again...
I recently reviewed my 30M - » Bravantgarde Bra Wellfitting with a lowered gore and a deeper cut at the arm. There was an issue with it disappearing in transit so after a month I contacted Wellfitting. They said that everything they shipped out that day had gone missing and that they would make me another and get it shipped out within 2 weeks. Not long after I emailed them, the bra scanned through the US and made its way to me. As soon as it arrived, I contacted Wellfitting and let them know so that they would not continue to make me another. Although I dont really think they were even making me another but thats alright as long as I got my bra I was happy. I received a reply that USPS finally delivered it after they had filed a complaint with them. She also wanted to know how it fit...
*I want to preface the rest of this adventure by saying that I absolutely HATE to complain. Even when it is absolutely necessary. I just feel horrible doing it. I blame it on too many years spent miserable in food serviceHonestly it is very hard for me to do, so I try to be very gentle and I never want anything but for them to know what happened and acknowledge the issue.*
If you actually made it through my horribly long review of the bra lol, then you know that I was less than impressed with the quality of work and the appearance on the inside of the bra. There were quite a few areas where the outer fabric from the cups comes through into the inside in both small and very large pieces. So instead of being all black interior, the floral fabric is just randomly dispersed all over like it hadnt been cut off all the way. We all know what loose fabric edges do, pull and shred! It looks so sloppy on the inside. I have never had a Comexim come to me this way. So since I never expressed to them that I was upset about what happened with the shipping problem (they already knew everything that went out that day didnt arrive but waited for me to contact them a month later instead of implementing action themselves), I decided I at least needed to tell them about the inside and that I was disappointed. I just wanted them to know because it doesnt seem right to send something out like this!
This was my response to her: The fit is pretty great! Its nice to actually fully sit down into the bottom of a bra! I do get some cutting in at the top and I definitely would have been better off sizing up 1 cup! But I think I have known that for awhile now and just have been scared to try! Its a lovely bra overall. I was a bit disappointed in the quality and appearance on the inside of it though. There are many places where the outer fabric is more than peeking through the black inside lining. It looks as if a lot of edges and extra fabric didn't all get cut off so now all of that is pulling and shredding up a bit. I am just surprised as usually the quality is outstanding.
Her reply to me was this: I'm happy you like the fit. I hope the bra serves you long
She quoted my reply but only included the first 2 sentences only: "The fit is pretty great! Its nice to actually fully sit down into the bottom of a bra!". So she went out of her way to delete the rest of my response before she replied to me and then didnt even mention any of it! You have got to be kidding me right now! Does that make the problem just go away?! Was I supposed to forget that I emailed you with more than just 2 sentences?!
Im sorry but I thought that the giant price tag on Wellfitting bras MUST have been due to their outstanding customer service or something. I truly believed that. Ha ha what a joke. I honestly cannot believe how different I feel about them compared to when I first contacted them to order this bra. I know I am not the only one that has had major problems with them either. I just cant believe they wouldnt even address the issue! To just erase it as if it doesnt exist?! Yeah that is definitely how a business should handle things. They should be sending out my Abracadabra LL any day now. I wish I hadnt ordered it now but oh well. They will not be getting any more money from me. It is not worth what they charge. Ordering direct from Anna or ordering through someone like Erica at ASP (my usual route), has always been an awesome experience for me as well as quite a bit cheaper. There are such better ways to get a Comexim bra! Wellfitting will never see my business again.
Filed under Bras ups and downs
4 comments
I haven't experienced this kind of issue with a bra, but goodness gracious, reading about yours has me wondering if maybe the careful editing on the email you sent is because they intend to use it as a customer testimonial on their business. Or possibly to seem more competent to the higher ups?
Either way, I think you're right about being better off with ordering direct and through someone with a proven track record of good customer service. :)
I'm sorry that was your experience with them! How frustrating, especially given the cost and the time it took for you to receive the bra. Good thing it fits!
I have to second that I will never give them my business again as well. While my experience was not as drastic as yours, it seems their customer service is severely slipping. If I'm going to pay twice (or more! Comexim's retail on their bras is approx. $40, yet Wellfitting somehow feels ok charging $79+ FOR THE SAME BRAS), I expect the service to be stellar. With as many options as there are now, whether directly through Comexim, ordering through Anna, or through Erica at Sophisticated (I second your experience with her -- ordering a bra with her was a fantastic and seamless experience!), there's really not much of a need to go through Wellfitting anymore. And if service is lacking, that's all the more reason to avoid them entirely.
I'm more than happy to pay a bit more than retail, especially in the name of supporting small businesses (even better we can support women-operated small businesses), but I need to get the bang for the buck.
On a positive note, I'm excited to see your review of the Abracadabra. I do love the aesthetics of that bra!
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