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Linda the bra lady...
So my little "adventure" with this company is finally over. Starting in May 2nd I had wanted the Masquerade Antoinette so badly and found it on their site in my size, thinking they probably had a few left over. Even though I was skeptical of it being "back ordered" i still bought because I wanted it so badly. From then on as each estimated shipping date passed I'd contact them again and they'd say it'd been further delayed by the manufacturer, which made me more and more suspicious since Masquerade doesn't exist anymore. Finally I asked to cancel and have a refund. The confirmation email said your refund will be sent in 24 hours and after 3 days I had to contact them again because it had still not been refunded and they apologized because the refund payment "had not processed" before. If that's true then why would they have not contacted me about that? Finally I've got my money and this awful episode is over.. I don't want to be that person who complains about retail places but it seems like this company is shady, selling things they don't seem to have and not making sure their customer gets their money back...
Filed under Bras ups and downs
5 comments
I don't know how large an operation they run but this seems to be a common problem with small boutiques that operate both online and a brick and mortar store(s). During my granny bra experiment last year there were a couple recently discontinued bras that I wanted to try and I tracked down no less than 3 stores that supposedly had some inventory in my size, as in, their site let me order it. Similarly to you I then got email notices saying "back ordered" or some other thing and then eventually I was told the order was canceled since they did not have the item and couldn't get it. Two of the boutiques just did a normal refund but one place I had to actually phone them and convince them that NO I did not want a merchandise credit and in fact did expect my money back. I wonder if this is an issue with their ordering systems not making it easy to flag the difference between "this was originally back ordered but then discontinued so there's no way we're getting more of these" (in which case it shouldn't be offered on the site) and "this is just back ordered but we should be able to get more product."
You're probably right. But it does seem to me that shouldn't a place that specializes in full bust bras know something that's as big of news as Masquerade being discontinued as a brand?
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