I may be the only customer in the world Braologie has refused to work with after her initial bra did not fit, and I am deeply saddened by this.

Because I have some spine and shoulder injuries, I was really looking forward to my Lacie and hoped, once we got the fit of one bra right, to buy more and add the mini-vests. I had read lots of reviews and fit stories, and I was prepared for some back and forth to get the right fit.

However, when my bra finally arrived yesterday (May 4), two months after I ordered it, I was shocked by how little could be done ... to help me.

First the good things about the bra and the fit:

The band, without the extender, seemed just about right. Although loose by my usual standards (I could easily get it closed on the tightest hook), it seemed secure in the loosest hook and didn't move when I moved. I figured it had the appropriate longevity and gave me a nice, smooth look with minimal indenting.

I have pretty wide roots, and the wire width seemed good-to-slightly-wide.

The materials were sofffffffft on the inside and pretty on the outside.

Now, the less good:

The cups were obviously too tall for someone my height (5' or 152 cm). Let's be clear: I'm not talking about too big (though that may have been a factor). Too tall. With the straps tightened to their utmost, I could fit my entire fist in the top of the cup; alternatively, I could pull the strap about an inch and a half above my shoulder. In this position, the cup began to fold outward and onto my arm.

Many people have complained about the height of the wings. The wings touched the top of my armpits. Now, I didn't find this uncomfortable in and of itself. But due to the wide and tall cup design, this is why the cup fabric flopped onto my arm when pulled up and left that fist-sized gap when let go.

In theory, the gore is supposed to float on this bra. It lay flat on me. My cleavage was separated and spread wide. It didn't match the ideal fit profile of this bra.

So I emailed Tallia immediately.

The resulting exchange went on for 12 hours (with a break in the middle for Hong Kong to sleep, obviously) and was very confusing and ultimately disappointing.

I was told I was "wearing the bra too high" and that this could be corrected with the mini-vest.

It took four emails back and forth to figure out what she meant. I even thought she meant the underwires shouldn't be in my inframammary fold and demonstrated to her what happened when I pulled the bra down till the strap touched my shoulder (2 cm of empty cup at the bottom).

Ultimately I realized she meant I was shortening the straps too much in an attempt to flatten out the top of the cup and she realized that yes, the cups were too tall for someone my height.

I spent another hour asking her if that was maybe because my wings were 15 cm high (between 1 and 4 cm taller than anyone else's on Bratabase that I've found). I asked her about shortening the sides, and she outright refused. Twice. Six emails went back and forth in which she said (a) the only thing they could do for me was offer me a mini-vest; (b) this was absolutely the right size, and they would not alter or change this bra in any way; and (c) if I placed an order for a different bra (the Advanced Lacie, which was what I thought I ordered in the first place, plus a vest), there would be no refunds and they would charge me shipping both ways if it didn't fit.

My customer service experience with Braologie has been so startlingly different from everyone else's that I simply don't know what to think. As of right now, 26 hours (plus 2 months) after this ordeal started, I am still contemplating taking them up on the "try the vest" offer, because I want this bra to work, even though they seem to have given up on me.

**A note on the size. I chose this based off the dimensions of the basic Freya Deco. The band is a very close match, and the cup width and depth are each about 1 cm larger than the 30GG. This was the closest bra in style to the Lacie that I owned for comparison.
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This bra is not owned any more

Updated on May 05, 2013 Flag this