ThirdLove is trying to upend the lingerie industry and their big sell is making the lingerie shopping experience more seamless and customer friendly. This is simply not true.
They sent me a bra with a strap sewn in twisted. Clearly not a bra anyone was going to wear.
Emailed them - no response. Called them - no response.
Finally got them on live chat and instead of apologising and immediately sending me a replacement, ThirdLove insisted that I spend the time dealing with USPS to send it back.
Not an issue you would have to deal with when buying bras with a traditional retailer, online or in-store.
Black colorway
Updated on Jan 18, 2017 Flag this